Shipping + Returns

COVID-19 UPDATE (rewrite+include other holidays)

Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

What does this mean for you?

Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

SHIPPING INFORMATION

We offer free shipping on all orders over $75 in the U.S. along with standard and express options for international orders.

Here are the following shipping options available for select eligible regions:

UPS Economy — $6 | FREE on orders over $75

UPS Ground — $6 flat rate

UPS 2nd Day — $21 flat rate

Overnight – $34 flat rate

If shipping to a P.O. Box or APO/FPO address, you must select UPS Economy.

SHIPPING TIMES

UPS Economy - 3-8 business days

UPS Ground - 2-5 business days

UPS 2nd Day Air - 2 business days (for orders placed by 2pm EST Monday-Friday)

Please note, shipping times do not include the standard 1-2 business day processing time it takes for the order to ship out.

DELIVERY

WHEN WILL MY PACKAGE BE DELIVERED?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

SHIPMENT TRACKING

You can track your order with the tracking information provided in your shipment notification e-mail.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact Customer Service.